1. Acceptance of Terms
By accessing, integrating, or otherwise interacting with the software, API endpoints, dashboards, or artificial intelligence models provided by Cliff's Chat Bots ("Company", "we", "us", or "our"), you ("Client", "User", or "you") signify your absolute and unconditional agreement to be bound by these Terms and Conditions.
If you are entering into this agreement on behalf of a corporation, partnership, or other legal entity, you represent and warrant that you possess the full legal authority to bind such entity to these terms. If you lack such authority, or if you do not agree with every provision herein, you must cease all usage of our services immediately.
2. Description of Services
Cliff's Chat Bots provides enterprise-grade conversational AI infrastructure, customized large language model deployments, automated workflow agents, and analytical dashboards. Our services allow businesses to streamline customer engagement and internal knowledge retrieval.
We reserve the right to modify, upgrade, suspend, or discontinue any feature, model weight, or API rate limit within our platform at any commercially reasonable time, with or without prior notice, without incurring liability to the client.
3. User Accounts & Security
To access specific tiers of our platform, you are required to register an administrative account. You agree to provide accurate, current, and complete corporate identity information during the onboarding process and to maintain the absolute confidentiality of your API keys and login credentials.
You assume full liability for all actions, API requests, and data transmissions executed under your account credentials, regardless of whether such activity was authorized by corporate executive management.
4. Acceptable Use Policy
Our AI models are engineered to operate within ethical and legal boundaries. You explicitly covenant that neither you nor your end-users will deploy Cliff's Chat Bots to generate, propagate, or facilitate any of the following prohibited categories:
| Prohibited Category | Description & Restrictions |
|---|---|
| Harmful & Illicit Content | Creation of malware, cyberattack vectors, or promotion of illegal firearms, narcotics, and violence. |
| Deceptive Misrepresentation | Impersonating real human persons without explicit disclosure, generating deepfakes, or spreading political disinformation. |
| Harassment & Hate | Targeted harassment, bullying, hate speech based on race, gender, religion, or sexual orientation. |
| Automated Abuse | Executing denial-of-service tests against our infrastructure or scraping data beyond contractual limits. |
5. Intellectual Property Rights
All underlying model architectures, neural network weights, proprietary training datasets, user interfaces, documentation, and trademarks associated with Cliff's Chat Bots remain the exclusive intellectual property of the Company.
Client retains full ownership of proprietary input prompts and specific conversational logs generated exclusively by your internal operations. However, you grant us a worldwide, non-exclusive, royalty-free license to host and process such data solely for the technical execution and maintenance of requested services.
6. Fees and Payments
Enterprise subscriptions and usage-based token fees are billed in accordance with your selected pricing tier or custom master services agreement (MSA). All payments are strictly non-refundable except where mandated by local statutory law.
Failure to settle outstanding invoices within fifteen (15) days of the due date will result in immediate API throttling or account suspension until accounts are brought into current financial standing.
7. Termination & Suspension
Either party may terminate this agreement with thirty (30) days written notice. Cliff's Chat Bots reserves the right to suspend or terminate service instantly, without prior notice, if we detect material breaches of the Acceptable Use Policy or hazardous security vulnerabilities originating from your account.
8. Limitation of Liability
To the maximum extent permitted by applicable law, Cliff's Chat Bots, its directors, officers, employees, and licensors shall not be held liable for any indirect, incidental, special, punitive, or consequential damages, including loss of profits, data corruption, or business interruption arising from model hallucinations or system downtime.
Our total aggregate liability under any and all claims relating to these terms shall be strictly limited to the total subscription fees paid by you to Cliff's Chat Bots during the preceding six (6) months.
9. Governing Law & Dispute Resolution
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles. Any legal action or proceeding arising under this agreement shall be brought exclusively in the state or federal courts located in Wilmington, Delaware.